Customer retention is a key and valuable metric to the health of organizations. Every industry is different and each industry is fluid with continuous changes. New companies are born every second. Each day a new influencer or executive brings forth an idea that may instantly or slowly, but surely change the rules of the game. How does new technology affect your industry? or How will politics in the coming elections may affect your growth? The aforementioned are good questions. You may not be running for office; however, you still have the opportunity to ensure your business thrives. The following are “7 ways to bring a customer back” and applicable to all industries. - Enjoy
Service:
Take care of your team and supply them with the right tools. In return they will provide exceptional service.
Value:
Ensure best quality items and proper pricing.
Experience:
Focus on providing an experience. The industry is irrelevant.
Gratitude:
Show appreciation for their business. Patrons always have options.
Community:
Give back and make your presence felt in the community that supports you.
Listen:
Truly listen to your team and clients. Be flexible enough to accept criticism and correct opportunities for growth.
Trail-blaze:
Introduce innovative ideas and stay current with trends.
Bonus: Be Humble.
- Enjoy